Terms & Conditions

Welcome to Erchuo. We offer a collection of necklaces, bracelets, and earrings designed to complement different styles and everyday moments. These Terms & Conditions explain the rules for using our website and purchasing our products.

By accessing our website or placing an order, you agree to these terms. Please take a moment to read them carefully. If you have any questions, feel free to contact us.

Website Use

You may use our website for lawful personal shopping and browsing. When using our services, you agree to provide accurate information and avoid any activity that could interfere with the website or affect other customers' shopping experience.

You may not use our website for fraudulent purposes, attempt unauthorized access to our systems, introduce harmful software, or copy our content for commercial use without permission. We reserve the right to restrict access when necessary to protect our website, customers, and services.

Products & Pricing

We make reasonable efforts to present our jewelry accurately, including product descriptions, photographs, colors, and other details. However, slight differences in appearance may occur due to screen settings, lighting, or the materials and finishes used.

Product availability, descriptions, and prices may change from time to time. We reserve the right to correct listing errors or update product information when necessary. If an error affects an order you have placed, we will take appropriate steps to address the situation in accordance with applicable law.

Orders & Payment

Please review your selected items, quantities, shipping address, and contact details before completing checkout. After placing an order, you may receive an order confirmation email. This confirms that your order has been received but does not necessarily mean it has been shipped.

We reserve the right to cancel or refuse an order in circumstances such as suspected fraud, incorrect pricing, product unavailability, or inaccurate order information. If payment has already been collected for an order we cancel, we will arrange an appropriate refund.

You are responsible for providing valid payment and billing information. Orders can only be processed once payment has been successfully authorized.

Shipping & Delivery

We aim to process and ship orders within the timeframes outlined in our Shipping Policy. Estimated delivery times are a guide and may vary based on your destination, carrier operations, weather, customs procedures, and seasonal demand.

Please ensure that your shipping address is complete and accurate when placing your order. If you notice an error, contact us as soon as possible. Address changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

For more details about shipping destinations, delivery estimates, and shipping fees, please refer to our Shipping Policy.

Returns & Refunds

We want you to feel comfortable shopping with Erchuo. Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

Please get in touch with us before sending any item back so we can provide the correct return instructions. Products must meet the applicable return conditions, and refunds are subject to inspection and approval where appropriate.

For information about return eligibility, damaged or incorrect items, refund processing, and return shipping costs, please review our Return & Refund Policy. Your statutory consumer rights remain unaffected.

Intellectual Property

All content on this website, including text, product descriptions, photographs, graphics, logos, and page designs, belongs to Erchuo or is used with appropriate authorization.

You may browse and use this content for personal, non-commercial purposes related to shopping with us. Copying, reproducing, distributing, modifying, or commercially using our content without prior permission is prohibited, except where permitted by law.

Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy. Information such as your name, contact details, shipping address, and order information may be used to process purchases, provide customer support, and maintain our website.

Please review our Privacy Policy for further details about how your information is collected, used, and protected.

Third-Party Services

Our website may rely on third-party services, including payment providers and shipping carriers, to support your shopping experience. These services may operate under their own terms and privacy policies.

We are not responsible for the content or policies of external websites that we do not control. We encourage you to review the relevant terms when using third-party services.

Limitation of Liability

To the extent permitted by applicable law, Erchuo is not liable for indirect, incidental, or consequential losses arising from the use of our website or temporary service interruptions.

We are not responsible for delays caused by circumstances beyond our reasonable control, such as severe weather, carrier disruptions, or network failures. Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website, services, or legal requirements. Any revised terms will be posted on this page with an updated date.

We encourage you to review this page periodically. Your continued use of our website after changes take effect will be subject to the revised terms to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by applicable laws relevant to the transaction and the rights of the parties. Any dispute will be handled by a court or other competent authority with appropriate jurisdiction, where permitted by law.

Nothing in this section is intended to limit mandatory consumer protections available to you under the laws of your country or region.

Contact Us

If you have any questions about these terms, our jewelry, or an order you have placed, please feel free to reach out. We will do our best to provide clear and helpful assistance.

Email: erchuoofficial@hotmail.com

Phone: +1 515 491 5082

Address:

5416 Cody Drive

West Des Moines, Iowa

United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Typical Response Time: 1–2 business days

Thank you for choosing Erchuo. We appreciate your trust and hope you enjoy finding pieces that feel right for you.