Shipping Policy

At Erchuo, we want your shopping experience to feel simple and reassuring from the moment you place your order to the day your jewelry arrives. Whether you've chosen a necklace for everyday wear, a bracelet to complement your style, or earrings for a special occasion, we're happy to explain how your order will reach you.

This Shipping Policy explains our order processing times, available shipping destinations, estimated delivery windows, shipping carriers, and delivery fees.

Order Processing Time

Once your order is placed, please allow 1–3 business days for processing before it is shipped. During this time, we prepare your items, check the order details, and arrange the shipment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

After your order has been dispatched, you will receive a shipping confirmation email when tracking information is available. Please allow a little time for the carrier to scan the package and update its tracking status.

Shipping Destinations & Delivery Estimates

We aim to offer reliable delivery options to customers in the destinations listed below. Delivery times are estimates and begin after order processing is complete. Actual delivery may vary depending on your location, the carrier's network, customs procedures, weather, and seasonal shipping volumes.

United States

  • Order processing: 1–3 business days
  • Estimated transit time: 5–8 business days
  • Estimated total time: 6–11 business days
  • Potential carriers: USPS, UPS, or FedEx

For U.S. orders, the final carrier may depend on the shipping service selected and the destination address. Tracking details will be provided once the shipment is dispatched and tracking is available.

Canada

  • Order processing: 1–3 business days
  • Estimated transit time: 6–10 business days
  • Estimated total time: 7–13 business days
  • Potential carriers: Canada Post, UPS, or FedEx

Delivery to remote areas may take longer than delivery to major cities. International shipments may also require additional time for customs clearance before they can be delivered.

United Kingdom

  • Order processing: 1–3 business days
  • Estimated transit time: 5–9 business days
  • Estimated total time: 6–12 business days
  • Potential carriers: Royal Mail, UPS, or FedEx

Once your parcel arrives in the United Kingdom, the local delivery provider may handle the final stage of delivery. Please monitor your tracking updates for the latest information.

Australia

  • Order processing: 1–3 business days
  • Estimated transit time: 6–10 business days
  • Estimated total time: 7–13 business days
  • Potential carriers: Australia Post, UPS, or FedEx

Orders going to regional or remote addresses may require additional transit time. Local holidays and the carrier's operating schedule may also affect delivery estimates.

European Union

  • Order processing: 1–3 business days
  • Estimated transit time: 5–10 business days
  • Estimated total time: 6–13 business days
  • Potential carriers: DHL, UPS, or FedEx

Delivery times can vary by European country. Customs or import procedures, where applicable, may extend the estimated delivery window.

Other International Destinations

  • Order processing: 1–3 business days
  • Estimated transit time: 7–15 business days
  • Estimated total time: 8–18 business days
  • Potential carriers: DHL, UPS, FedEx, or a local postal delivery partner

Availability depends on the destination and the shipping services accessible for that location. If you are unsure whether we can deliver to your country, please get in touch with us before placing your order.

Shipping Fees

Shipping fees are calculated according to the destination, shipping method, order value, and any applicable promotional offers. The available options and the final shipping charge will be displayed at checkout before you complete your purchase.

  • Standard Shipping: The fee shown at checkout applies to your selected destination and order.
  • Free Shipping Offers: If a free shipping promotion is available, the qualifying conditions will be displayed on our website or at checkout.
  • Multiple Items: Orders containing several items may be shipped together or separately, depending on fulfillment arrangements. We will provide tracking information for each shipment when available.

Unless explicitly stated otherwise at checkout, shipping fees are separate from the price of the products. Any applicable import duties, customs charges, or local taxes are handled according to the destination country's rules and the terms presented at checkout.

Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email with tracking details when available. You can use the tracking link to follow your parcel's progress.

Tracking information may not appear immediately after dispatch. It can take 24–72 hours for the carrier to register the package and update the tracking page.

If your tracking status has not changed for several business days, please get in touch with us at erchuoofficial@hotmail.com. Please include your order number so we can review the shipment information.

Customs, Duties & Taxes

For international orders, customs authorities may inspect a shipment before it is released for delivery. Depending on the destination country's regulations and the terms shown at checkout, import duties, taxes, or other customs-related fees may apply.

Any charges not collected at checkout may be payable by the recipient. We recommend checking your local customs requirements to understand potential costs before ordering.

Delivery Delays

We do our best to prepare and dispatch orders within the stated processing window. However, delivery may occasionally take longer because of severe weather, public holidays, customs inspections, carrier disruptions, or other circumstances beyond our control.

If your parcel appears to be delayed, please check the tracking information first. If you need further assistance, contact us, and we will do our best to help.

Incorrect Addresses & Undeliverable Packages

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We can only request an address change before the order has been processed or dispatched, and changes cannot be guaranteed.

If a package is returned to us because the address is incomplete or incorrect, or because delivery cannot be completed, additional shipping charges may apply if reshipment is possible.

Contact Us

If you have questions about shipping, delivery estimates, or your order status, we're here to help.

Email: erchuoofficial@hotmail.com

Phone: +1 515 491 5082

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Typical Response Time: 1–2 business days

Thank you for choosing Erchuo. We appreciate your patience while your order makes its way to you, and we hope your new jewelry brings a little extra joy to your day.